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PROPOSAL / CONCEPT

BSMNT — Venue Website & Digital Operations Concept

Proposal / concept prepared for BSMNT. Not presented as a completed or launched client commission.

ERA contribution

  • Digital strategy
  • Venue UX
  • Event architecture
  • Operational systems design
  • Admin / RBAC planning
  • Creative direction
  • Platform development

01

Project overview

A venue website and digital operations concept prepared for BSMNT: one connected system covering the public venue experience, event architecture, venue administration and a planned native ticketing layer. The work defines how those parts relate to each other and in what order they can be built.

02

Problem and opportunity

Venue programming, promoter coordination and venue administration are typically handled across separate, disconnected surfaces. The opportunity defined here is a single authoritative structure a venue owns: one event record, one admin model and one permission model, rather than parallel systems that disagree with each other.

03

ERA approach

Architecture first. Define the event model, the permission model and the operational flows before building transactional features, so that the public site, the admin system and any future ticketing layer all read from the same structure. This keeps each later build stage independent and reversible.

04

Public venue experience

Designed / defined

A proposed public site structure and information architecture for venue programming and visitor information. Content structure is defined; specific venue facts are only published once BSMNT confirms them.

05

Event architecture

Designed / defined

An authoritative event model designed to support titles, dates, door times, lineups, age policy, ticket state, publication state and event status where those details are confirmed.

06

Admin and operations system

Proposed architecture

A proposed administrative architecture for maintaining events, content and publication state in one place, with operational responsibilities separated by role rather than by shared access. Presented as proposed architecture, not as existing BSMNT operations.

07

Role-based access

Designed / defined

A defined role model so each person sees only the surface their job requires, and publishing, financial and door responsibilities stay separated.

  1. 01

    Owner / Super Admin

  2. 02

    Venue Manager

  3. 03

    Programming / Events

  4. 04

    Marketing / Content

  5. 05

    Box Office / Guestlist

  6. 06

    Door Staff

  7. 07

    Promoter

  8. 08

    Finance / Reporting

  9. 09

    Read-only Staff

08

Private hire and promoter flows

Designed / defined

Defined intake structure for private-hire enquiries and promoter collaboration, so requests arrive with the information a venue needs to answer them and are tracked against the same event architecture.

09

Planned native ticketing layer

Planned / pending implementation

A native ticketing architecture was defined so that ticketing could eventually live inside the venue's own system rather than outside it. The journey below is planned and pending implementation. It is not a live capability: no checkout, payment processing, ticket wallet, scannable admission or ticket inventory exists.

Planned journey — not implemented

  1. Event page
  2. Ticket selection
  3. Checkout
  4. Payment
  5. My Tickets
  6. Scannable admission

10

What is defined and what is not built

The boundary between designed architecture and working software is stated explicitly so this concept is never mistaken for a delivered platform.

Defined / designed

  • Venue digital strategy
  • Authoritative event architecture
  • Public site structure
  • Admin architecture
  • RBAC model
  • Promoter / private-hire flows
  • Native ticketing architecture

Not yet implemented / not live

  • Native checkout
  • Payment processing
  • My Tickets
  • QR / scannable admission
  • Live ticket inventory
  • Production deployment

11

Current status

Venue digital architecture and operating-system concept defined. Public experience, admin system and native ticketing remain in staged implementation.

Working on a venue or event brand?

This concept shows how we structure a venue's digital system before building it.

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